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Based upon the nature of your call, Center personnel will dispatch the necessary responders.
The 9-1-1 System makes an important difference in our communities everyday. It is your first source of help in time of crisis and it can mean the difference between life and death. When used properly, 9-1-1 saves seconds and those seconds can save lives.
Until 2004, North Dakota’s PSAPs were only able to receive this information from traditional landline telephones (example: your home or business telephone). Now, all North Dakota PSAPs are capable of receiving similar enhanced information from wireless devices such as cell phones and voice over internet protocol (VoIP) devices.
Wireless Enhanced 9-1-1 is a term used for the system that routes an emergency call to the PSAP based upon the location of the tower handling the emergency call. Phase I of this system provides the 9-1-1 telecommunicator with the telephone number of the caller and the location of the tower handling the call. Phase II of the system provides actual coordinates (latitude / longitude) of the caller’s location that the PSAP uses to dynamically display on an electronic map. The futuristic view of the Wireless Enhanced 9-1-1 system is Phase III that would provide an elevation to account for calls made from within multi-story buildings in urbanized areas.
Wireless Enhanced 9-1-1 services are possible because of technological improvements made by the wireless carriers, traditional telephone companies, and the PSAPs to pass and receive that information. In North Dakota, the actual phone used to make the 9-1-1 call must have a GPS chip that communicates with satellites orbiting the earth to determine the caller’s location. The FCC requires that where Phase II information cannot be determined, the call must be routed to the PSAP with Phase I information.
The Burleigh County Commission adopted a resolution in July, 2001 extending the $1 fee requiring that all subscribers to cellular phone service in Burleigh County pay a $1 fee per month to their service provider which is then submitted to Burleigh County. All funds collected for 9-1-1 are forwarded to the County Treasurer.
NDCC allows a 9-1-1 fee to be collected up to $1.50 per subscriber line. Burleigh County currently remains at $1.00.
Additional funding for the overall operation of a public safety answering point comes from general funds of counties and cities as the tax collected on devices capable of accessing 9-1-1 does not cover the cost of the overall operation (which includes the dispatch and ongoing responder communications involved with responding to emergency calls).
CenCom has eight identical workstations, providing public safety communications services for the: