Payment Options

PSA: Utility Bill Return Envelopes

Bismarck residents may have received, with their City of Bismarck utility bills, return envelopes with the incorrect physical address printed on them. This only affects the bills with a statement date of 9/30/2020.

Please check the return envelope and if it is not addressed to City of Bismarck Utility Billing, please dispose of it.  This was by error of the City’s third-party mailing service Peregrine Solutions.

Duplicate invoices with properly addressed return envelopes will be mailed to the affected residents.  Residents need not wait for corrective envelopes if they pay their utility bills in-person, by phone or online.  Please be advised that the actual utility bills and amounts were correct.

Additional questions or concerns on this matter may be directed to City of Bismarck Customer Service at 701-355-1700, option 1.


The City of Bismarck payment options:

  •  Bank Draft, Mail Payment, Walk-In Payments, and Drop Box Locations.
  • Online Pay and Pay by Phone is available through Paymentus Corporation, a third party automated payment service, at no additional cost to you.

Online Payment Options:

  • One Time Payment
  • Recurring Payment

Credit and Debit Cards Accepted:  Visa, MasterCard, and Discover. Electronic Checks accepted.

Note: Having problems processing your Online Pay?  Contact Paymentus Customer Service 1-800-420-1663

Online One Time Payment

  1.  Account Number: Enter your Water Billing Account Number, including the dash/hyphen.
     Example: Your account number is 05005105-001. Enter: 

    0 5 0 0 5 1 0 5 - 0 0 1

  2. House Number:
    Example: Your address is 712 N 2nd St. Enter: 7 1 2
  3. Credit or Debit card or Electronic Check number, 
    1. Security code on the back of the card
    2. Routing number and account number on check.


Online Recurring Payment

  1. Set up an online profile using your email address and a password.
  2. Once your online profile is created, log in to the Paymentus website, click on the “Accounts” tab then click on “Add an Account”. 
  3. Account Number: Enter your Water Billing Account Number, including the dash/hyphen. Example: Your account number is 05005105-001. Enter: 0 5 0 0 5 1 0 5 - 0 0 1
  4. House Number:  Example: Your address is 712 N 2nd St. Enter: 7 1 2 
  5. Click on the “Schedules” tab then click on “Schedule a Payment”.
  6. Follow the onscreen instructions for entering payment information including:
    1. Credit or Debit card and security code on the back of card.
    2.  Electronic Check number and routing number and account number on check.

Pay by Phone Option

Dial: 1-855-232-9048 or call Public Works 701-355-1700, option 6.
Example: Water Billing Account Number: 05005105-001

  1. First set of digits of your account number before the dash.
    Enter:     0 5 0 0 5 1 0 5
  2. Second set of digits after the dash.
    Enter    :     0 0 1
  3. Numeric portion of your street address.
    Example    : Your address is 712 N 2nd St. Enter: 7 1 2
  4. Billing Zip Code
    Example    : Your zip code is 58501 Enter: 5 8 5 0 1
  5. Amount of payment you will make. Use the * key for the decimal point.
    Example    :     Amount due on water bill: 46.05 Enter: 4 6 * 0 5
  6.  Credit/debit card number including the security code on the back of the card, or or check routing number and account number.

Bank Draft Payment Option

Recurring Payments:  

Check Image

Mail Payment

City of Bismarck Utility Billing
PO Box 5555
Bismarck ND 58506-5555

Walk-In Payment Option

City of Bismarck Utility Billing Office
601 S. 26th St.
Bismarck ND 58504
Phone: (701) 355-1700, Ext. 1

Business Hours: 
Monday - Friday from 8:00 am - 5:00 pm

Exceptions to Business Hours
First Tuesday of the month 8:00 am - 4:30 pm
Closed on Holidays

Drop Box Locations

City of Bismarck Utility Bill Example

City of Bismarck Utility Bill Image

City of Bismarck Utility Bill Image